Returns & Refunds Policy

1. 10-Day Replacement Window

If you receive a product damaged during shipping, with cracks, or which is structurally defective, you can file a return request from your Account dashboard within **10 days of delivery**.

2. Non-Returnable Items

Custom laser-engraved corporate gifting items, personalized nameplates, and bulk orders customized with logo prints cannot be returned or refunded unless received damaged.

3. Refund Processing

Approved refunds are processed back to original payment methods (cards, netbanking, UPI) within **5-7 business days** of picking up the item.